Qredo Logo

Account FAQ

How do I restore my account?

Restoring from Master Seed lets you use the Qredo Signing App on a different mobile device. You install the app on your new phone and then enter your Master Seed Phrase and email address. Both forms of identification give you access to your account.

When entering each word of the phrase, the Qredo server finds a match of that word. The screen then displays one or more words for you to select. To use this feature, you will need to access your Master Seed Phrase that you recorded by hand. You’ll also need to access the email address you used when signing up for Qredo. Start Account Restoration

  1. Download the Qredo Signing app from the app store of your phone type.

  2. From the splash screen, click the three-line hamburger menu at the top right.

  3. Select “Add Profile”

  4. Choose the Restore option.

  5. Enter Master Seed

  6. In the master seed introduction screen, click Continue.

  7. Enter the 24-word master seed.

When entering the phrase, the system keeps track of where you are. This lets you return to the same location where you left off, e.g., if you close the screen. There are differences in the search experience between iOS and Android phones. When searching for a word on Android, a popup box appears. While in iOS, you are taken to a dedicated page with a search box. Click Continue email verification.

  1. Enter your email address for verification.

  2. Click Submit. The screen informs you that a verification code has been sent to your email address.

  3. Click Continue.

  4. From the email with the title Reset your Qredo mobile app, enter the verification code from your email.


  1. Click Submit.

  2. Allow use of biometrics.

  3. Type in a 6-digit passcode.

  4. Enter it again to confirm.

A screen should appear, indicating that the Master Seed has been restored.