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Common errors

Insecure Connection error

If you encounter the Insecure Connection Error, please try the following:

  • If you are using a VPN connection, try disabling it, close the Qredo Signing app completely (swipe up) and reopen it.

  • Check your phone's Date & Time settings - "Set Automatically" should be enabled and the correct Time Zone selected.

  • You can also try deleting the Qredo Signing app and reinstalling it (please make sure that you have your Master Seed phrase available since you will need it in order to restore your account).

If none of the above helps, kindly contact our support team by emailing [email protected].