The error message: 1004 - 401 Unauthorized is associated with the wrong Seed Phrase entered when restoring a Qredo account.
If you have multiple Qredo accounts, make sure you are entering the correct seed phrase for the selected account. Also check that the order of the words, as well as spelling, are correct.
Shall the issue persist, please make sure your Qredo Signing app is up-to-date, try to log in through https://qredo.network/login and open the Qredo Signing app through the push notification.
If none of the above helps, kindly contact our support team by emailing [email protected].