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Account Recovery

If you have lost your phone or it has been stolen, you can recover your account using your Seed Recovery Phrase when you get a new mobile phone.

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Ensure that you have your Seed Recovery Phrase and access to the email address you used to sign up for a Qredo account.

Start Account Restoration#

  1. Download the Qredo Signing app to your mobile device from the Play Store or App Store depending on your device.

  2. From the splash screen, click the three-line hamburger menu at the top right.

Recover Splash

  1. Choose the Restore option.

Restore Option

Enter Master Seed#

  1. In the master seed introduction screen, click Continue.

  2. Enter the 24-word master seed.

24 Seed

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When entering the phrase, the system keeps track of where. you are. This lets you return to the same location where you left off, e.g., if you close the screen.

There are differences in the search experience between iOS and Android phones. When searching for a word on Android, a popup box appears. While in iOS, you are taken to a dedicated page with a search box.

  1. Click Continue.

Email Verification#

  1. Enter your email address for verification.

  2. Click Submit. The screen informs you that a verification code has been sent to your email address.

verification code

  1. Click Continue.

  2. From the email with the title Reset your Qredo mobile app, enter the verification code from your email.

Enter Code

Completion#

  1. Click Submit.

  2. Enable biometrics.

  3. Type in a 6-digit passcode.

  4. Enter it again to confirm.

A screen appears indicating that the master seed is restored.

Log in to your account on the Qredo Web app.

Click on your Profile to view and edit your Account Settings.

Use your seed recovery phrase to recreate your master seed on your new device. Once your master seed has been recovered you can regain access to your account and continue to sign authorizations and approvals.